Welcome to Douceur Maison 🌿
The terms “we”, “our”, and “us” refer to Douceur Maison.
The website www.douceurmaison.fr, powered by the Shopify platform, provides you with all available products, content, and services (the “Services”).
By accessing our site, you fully accept these Terms of Use and our Privacy Policy.
Use of our website is reserved for adults (or minors with parental consent).
You are responsible for the accuracy of the information provided when creating an account, as well as for maintaining the security and confidentiality of your login details.
Any fraudulent or unauthorized use of your account remains your responsibility.
Product descriptions, characteristics, and visuals are presented with the greatest care.
However, slight variations may occur depending on the manufacturer, production series, or the natural growth of plants — without affecting overall quality.
Products and collections may be modified or removed from the site at any time, without prior notice.
Any validated order constitutes a purchase offer.
Douceur Maison reserves the right to accept or refuse an order, particularly in cases of insufficient stock, payment issues, or suspected fraud.
Returns and refunds are governed by our Return & Refund Policy, available on the website.
Prices shown on the website are in euros (€) and include all applicable taxes (VAT included).
Prices may change at any time, but products will be billed according to the rate in effect at the time of order.
You agree to provide accurate and up-to-date billing and payment information.
Payments are processed securely through our approved payment providers.
Order processing: 24 to 48 business hours (excluding weekends and public holidays).
Estimated delivery times:
France (mainland): 3 to 6 business days
Europe: 5 to 10 business days
International (UK, Canada, USA, Australia, etc.): 7 to 12 business days
Delivery: always free and tracked.
💡 If your order contains items from different suppliers, parcels may be shipped separately and arrive a few days apart.
Our plants and botanical accessories are shipped from several European partner greenhouses, carefully selected for their horticultural quality and sustainable practices.
Delivery times and serviced countries vary by greenhouse of origin:
☀️ The Southern Greenhouse (Netherlands): 1–7 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Denmark, Poland, Sweden.
❄️ The Northern Greenhouse (Germany): 1–6 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Austria, Denmark, Poland, Sweden.
🌸 The Artisans’ Garden (France): 1–6 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Poland, Sweden.
🍂 The Seasonal Greenhouse (Netherlands): 1–7 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Portugal, Austria, Denmark, Poland, Sweden.
✨ The Bohemian Greenhouse (Netherlands): 1–5 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Poland, Denmark, Sweden.
🌵 The Cactus Oasis (Spain): 1–6 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Denmark, Poland, Sweden.
🌿 The Eternal Garden (Netherlands): 1–5 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Poland.
🌾 The Provençal Greenhouse (Netherlands): 1–10 business days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Czechia, Denmark, Poland, Sweden, Portugal, Slovenia, Slovakia, Ireland, Latvia, Lithuania, Hungary.
📦 Each order receives a tracking number once shipped.
If your order includes plants from multiple greenhouses, parcels may arrive separately depending on origin.
All content on www.douceurmaison.fr (texts, visuals, photos, logos, graphics, videos, icons, sounds, etc.) is protected by copyright and remains the exclusive property of Douceur Maison or its partners.
Any unauthorized reproduction or use is strictly prohibited.
The website may integrate third-party applications or services (payments, logistics, tracking, etc.).
Douceur Maison cannot be held responsible for their operation, availability, or content.
The website may contain links to other websites.
We are not responsible for the content, security, or policies of these third-party sites.
Douceur Maison uses the Shopify platform to host and manage its online store.
However, Douceur Maison remains solely responsible for all content, sales, and customer service related to this website.
Personal information collected is processed in accordance with our Privacy Policy, available on the website.
It is used exclusively for order processing, customer service, and commercial communication.
Reviews published on our website or partner platforms may be used for communication and marketing purposes.
Douceur Maison reserves the right to moderate or remove any content deemed offensive, misleading, or illegal.
While we strive for accuracy, some typographical errors, omissions, or inaccuracies may occur.
We reserve the right to correct any errors at any time without prior notice.
It is strictly forbidden to use this website:
for fraudulent, illegal, or abusive purposes,
to interfere with the site’s or servers’ security,
to collect data without authorization, or
to harm the reputation of Douceur Maison.
Douceur Maison reserves the right to suspend or terminate any user account in the event of non-compliance with these Terms or suspicious activity.
Douceur Maison shall not be held liable for direct, indirect, or consequential damages related to the use of the website, product unavailability, or delays beyond its control (force majeure, strikes, weather events, etc.).
Users agree to indemnify Douceur Maison for any loss, damage, or claim resulting from use of the site contrary to these Terms.
These Terms are governed by French law.
In the event of a dispute, jurisdiction shall lie with the courts of Paris, unless otherwise required by law.
Douceur Maison
📧 douceurmaisonshop@gmail.com
📍 52 rue des Poissonniers, 75018 Paris, France
📞 +33 7 56 80 88 85
