Returns & Exchanges

All orders are prepared within 24 to 48 business hours, excluding weekends and public holidays. A confirmation email and tracking link are automatically sent to you upon shipment.

Shipping costs are always free and tracked.

Our plants are shipped directly from several partner European greenhouses. Delivery times vary depending on the originating greenhouse.

▶ Delivery times by greenhouse

You have a 30-day period from receipt to request a return. Products must be new, unused, in their original condition, with complete packaging and proof of purchase.

Return procedure

1. Send an email to contact@douceurmaison.fr with your order number, the items concerned, and the reason for the return.
2. Once validated, we will send you the instructions and, if applicable, a prepaid return label.
3. After reception and inspection, we will confirm by email the acceptance or refusal of the return.

Return address

Douceur Maison – DIGITAL EXPRESS
62 rue Ordener, 75018 Paris, France

Return costs

For hygiene, customization, or safety reasons, some items cannot be returned:

• Personal care or hygiene products (razors, brushes, soaps…)
• Customized or made-to-order items
• Gift cards
• Promotional or end-of-series items

For logistical and sanitary reasons, live plants are not eligible for return. Each plant is unique, and slight variations in color, shape, or size may occur — they attest to its natural vitality.

Each plant is carefully packaged: rigid and fitted cardboard, stabilized pot, protected foliage. Everything is designed to ensure arrival in perfect condition. 🌿

If a return is accepted, the refund is made to the same payment method within 10 business days (depending on banking timelines).

The original shipping costs are not refunded, except in case of our error or a defective product.

We do not offer direct exchanges (size, color, model). To get another item, initiate a return according to the procedure above, then place a new order.

In case of a defective product, a replacement may be offered if stock is available.

If you receive a damaged, defective, or non-conforming item, contact us immediately upon receipt at contact@douceurmaison.fr with photos.

A quick solution will be offered: refund, replacement, or store credit.

You can modify or cancel your order within 2 hours of purchase by contacting our customer service at contact@douceurmaison.fr.

After this period, the order is transmitted for processing and can no longer be canceled.

Upon shipment, a tracking email is sent to you with a traceability link. You can also track your package in real time from our dedicated tracking page.

We accept major secure payment methods: Visa, Mastercard, Amex, PayPal, Apple Pay, Shop Pay. All payments are encrypted and secured.