Frequently Asked Questions – FAQ

📦 What are the delivery times ?

Orders are processed within 24–48 business hours (excluding weekends and public holidays).

France (Metropolitan): 3–6 business days · Free shipping
Europe (including Belgium & Luxembourg, outside France): 5–8 business days · €7.90 or free from €60 purchase
International (UK, Canada, USA, Australia, etc.): 7–12 business days · €12.90 or free from €80 purchase

A tracking link will be sent as soon as your order has been shipped.

💳 What payment methods are accepted ?

We accept secure payments by credit card (Visa, Mastercard, Amex) and PayPal.

🛒 Can I modify or cancel my order ?

You may modify or cancel your order within 2 hours after purchase by contacting us quickly via our contact form.

🔄 What are the return conditions ?

You have 30 days after delivery to return an item if it does not suit you.

⚠️ Products must be unused, in their original packaging, and in perfect condition.

📍 How can I track my order ?

Once your order has been shipped, you will receive an email with a tracking number.
You can follow the progress directly via our Order Tracking page.