At Douceur Maison, we strive to make your shopping experience as smooth and soothing as possible.
Each product, whether a decorative item or a live plant, is prepared with care, transparency, and respect for the environment.
All orders are prepared within 24 to 48 business hours (excluding weekends and public holidays).
A confirmation email and a tracking number are sent to you upon dispatch.
Average delivery times:
🇫🇷 Metropolitan France: 3 to 6 business days
🇪🇺 Europe: 5 to 10 business days
🌍 International (United Kingdom, Canada, United States, Australia, etc.): 7 to 12 business days
💚 Shipping is always free and tracked.
When your order contains multiple items from different suppliers, they may be shipped separately and arrive a few days apart.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a direct link to track the progress of your package in real-time. 📦✨
You can also check the dedicated page here at any time:
The tracking status may sometimes take a few hours to update, while the carrier scans the package.
Do not hesitate to contact us via the online chat or the contact page if you have any questions, we will be happy to help you 🌿
Our indoor plants and plant accessories come from partner European greenhouses , known for their horticultural quality , their craftsmanship and their sustainable commitment .
Delivery times and countries served vary depending on the origin greenhouse:
☀️ La Serre du Sud (Netherlands) : 1 to 7 working days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Denmark, Poland, Sweden.
❄️ La Serre du Nord (Germany) : 1 to 6 working days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Austria, Denmark, Poland, Sweden.
🌸 Le Jardin des Artisans (France) : 1 to 6 working days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Poland, Sweden.
🍂 La Serre des Saisons (Netherlands) : 1 to 7 working days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Portugal, Austria, Denmark, Poland, Sweden.
✨ La Serre Bohème (Netherlands) : 1 to 5 working days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Poland, Denmark, Sweden.
🌵 L'Oasis des Cactus (Spain) : 1 to 6 working days – France, Belgium, Germany, Luxembourg, Netherlands, Italy, Spain, Austria, Denmark, Poland, Sweden.
💚 100% secure payment · Free & tracked delivery · Customer service within 24–48 hours
