Frequently Asked Questions

We accept major payment methods: credit card (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are secured via SSL protocol.

It is possible to cancel an order within 2 hours of placing it. After this period, the order is sent to our logistics partners and can no longer be modified.

For any urgent request, please contact us as soon as possible via our contact form or at contact@douceurmaison.fr.

Yes. You can specify a different shipping address from your billing address during checkout. Invoices are never included in packages.

We also offer Douceur Maison gift cards if you wish to let the recipient choose their own gift. 🎁

During checkout, a dedicated field allows you to enter your promo code or gift card code. The discount or amount will be automatically applied to your cart.

Only one promotional code can be used per order.

By ordering several plants from the same partner greenhouse, you automatically benefit from progressive discounts:

• 2 items → −5%
• 3 items → −10%
• 4 items → −15%
• 5 items and more → −20%

Delivery times vary depending on the type of product ordered:

• Live plants: 1 to 10 working days depending on the origin greenhouse
• Accessories & decoration: 3 to 15 working days depending on the supplier

These times include preparation and shipping. You will receive a tracking number upon dispatch. Delivery times may vary slightly depending on the season, peak periods, or weather conditions.

Yes. Delivery is free in the vast majority of European countries served by our logistics partners. No additional fees are added at checkout — the displayed price is the final price.

Delivery zones depend on the type of product:

• Decorative items: delivered to many countries worldwide.
• Live plants: only to certain European countries, to ensure their quality during transport.

The countries served are specified on each product page and on our Bulk Orders page.

Our plants come from several European partner greenhouses carefully selected for their horticultural quality.

📦 Delivery times generally range from 1 to 10 working days depending on the origin greenhouse.

💬 If your order includes several plants from different greenhouses, they may be shipped in several packages, a few days apart.

▶ See delivery times and information by greenhouse

If your package is lost or abnormally delayed, contact us immediately. We will take steps with the carrier to find the quickest solution.

Write to us via our contact form or at contact@douceurmaison.fr, indicating your order number.

A shipping confirmation email will be sent to you as soon as your order is picked up by the carrier. It will contain your tracking number.

You can also check the status of your order from your customer account on our website.

Yes. All plants are checked before shipment by our partner greenhouses. Despite all precautions taken during transport, a plant remains a living being.

If your plant arrives damaged, contact us within 48 hours with some photos at contact@douceurmaison.fr. We will always find a suitable solution.

Each plant is unique. The photos presented on our website are representative of the variety offered. The size, number of leaves, shape, or certain nuances may vary slightly depending on the season and the natural development of each plant.

The indicated size corresponds to the approximate height of the plant at the time of shipment.

We work with producers and partner greenhouses that respect the natural rhythm of cultivation. Some varieties may therefore be temporarily unavailable depending on the season, growing conditions, or available stock.

We prefer to wait rather than offer plants that would not meet our quality requirements. This approach allows us to guarantee you plants in excellent health, grown under the best conditions.

Each product page indicates the essential needs of the plant: light, watering, humidity, and maintenance.

Watering depends on each variety, the season, and your indoor environment. Too much or too little water are the two most common mistakes.

Yes, this is completely normal. Travel can be tough on a plant. It may have lost a few leaves or seem a little stressed upon arrival.

Place it in a bright spot, away from drafts, and wait a few days. In the vast majority of cases, it quickly regains its vitality.

The choice of a plant primarily depends on the brightness of your room, the available space, and the time you wish to dedicate to its care.

Whether you're looking for an easy-care plant, a large XXL plant, a variety suited for a low-light room, or a non-toxic plant for pets, we have created several collections to help you find the one that's right for you.

If you're a beginner, we recommend starting with plants known for their hardiness and ease of care, such as Pothos, Zamioculcas, Sansevieria, or Dracaena. They easily forgive small watering oversights and adapt to most indoor environments.

Returns are accepted within 30 days of receipt. The item must be unused, in perfect condition, and in its original packaging.

To initiate a return, please contact us at contact@douceurmaison.fr.

Live plants are not eligible for return. In case of a problem upon receipt, contact us within 48 hours with photos.

After validation and receipt of the returned item, we will process the refund to your original payment method. Please allow up to 10 business days depending on your bank.

You will receive a confirmation email once the refund has been processed.

Contact us within 48 hours of receipt at contact@douceurmaison.fr, attaching a few photos of the package and its contents.

We will carefully review your request and propose the most suitable solution: product reshipment, partial, or full refund.

Our team is available via:

• Our contact form
• By email: contact@douceurmaison.fr

We will respond to you as soon as possible, generally within 24 to 48 business hours.

No. You can place an order as a guest, without creating an account. However, a customer account allows you to track your orders, view your history, and pay faster on your next purchases.

Yes. Your data is processed securely and confidentially, in compliance with GDPR. It is never sold to third parties.

For any request regarding your personal data, contact us at contact@douceurmaison.fr.