At Douceur Maison, every order is prepared with care, efficiency, and reliability.
Preparation within 24 to 48 business hours (excluding weekends and public holidays).
A tracking number is sent by email once your order has been shipped.
(“Business days” = Monday to Friday, excluding public holidays.)
France, Europe, and International: free tracked delivery.
France (mainland): 3 to 6 business days
Europe: 5 to 10 business days
International (UK, Canada, USA, Australia, etc.): 7 to 12 business days
For international orders outside the EU, customs duties or import taxes may apply and are the responsibility of the recipient.
If your order includes items shipped from different suppliers, the parcels may arrive separately, a few days apart.
Delivery area: Europe 🇪🇺 (plants are not shipped outside the EU).
Processing time: 24 to 48 business hours.
Delivery time: 1 to 10 business days, depending on the greenhouse of origin (France, Germany, Spain, Netherlands) and destination.
Countries served (all greenhouses combined):
France, Belgium, Spain, Italy, Germany, Austria, Denmark, Luxembourg, Netherlands, Poland, Portugal, Czechia, Sweden, Slovenia, Slovakia, Ireland, Latvia, Lithuania, Hungary.
Shipping: always free and tracked.
Separate shipments: if your order includes plants from several greenhouses, they may be shipped and delivered in separate parcels.
At Douceur Maison, we believe that buying better also means consuming more mindfully.
When you order several plants from the same greenhouse, this allows us to:
ship all your plants together in a single parcel,
reduce the carbon footprint linked to transport,
and limit unnecessary packaging.
🌿 To support this more sustainable approach, we now offer grouped orders — you benefit from advantageous prices and tiered discounts when ordering multiple plants from the same supplier.
A simple and mindful way to care for the planet while enjoying softer, fairer prices. 💚
Please contact us within 48 hours with photos at douceurmaisonshop@gmail.com.
After evaluation, we’ll offer a full or partial refund, or a replacement plant, depending on the situation.
If your parcel arrives damaged, lost, or undelivered, we will quickly find a solution — replacement or refund, depending on the case.
Find all the answers in the Douceur Maison FAQ.
